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NAPL/NAQP Customer Satisfaction Index (CSI)

A tool to help member companies uncover new growth opportunities and identify areas for improvement. For more information, click here

 

Why participate in this program?

  • Uncovers new selling opportunities
  • Strengthens customer loyalty resulting in higher client share
  • Quantifies risk of each diversification strategy
  • Identifies objectively how you stack up in industry
  • Drills down into key areas driving customer satisfaction or dissatisfaction.
  • Click here to see an example

How does it work?

  • 25-45% of your customers respond to a survey project we manage
  • Report highlights key lessons learned
  • Process extract trends and individual customer opinions
  • Benchmarking your performance to your peer group
  • Our process takes less than an hour of your time.
  • Click here to see an example

How much does it cost?

What do I need to do?

  • Supply your customer e-mail list to us
  • Suggest any changes you have to the standard printer survey

"The process was very user friendly.  It took less than an hour of my time and the survey was ready to go."

Don Snyder

President

Allegra Print & Imaging, Orlando, FL

Survey Advantage hosts interactive 30 minute NAPL webinars to explain the entire program.  Click here to register for an upcoming webinar.

"Succeeding in today's marketplace requires companies to stay abreast of their customers' needs, preferences, and business objectives. As part of our ongoing effort to help our members and clients in this effort, we're excited to add the Survey Advantage system to our slate of services."

Joe Truncale

President & CEO

NAPL

NAPL Network Members: To access this business-building content and the other exclusive features of the "Members Only" section of the NAPL website, click here to login.

Non-members: To find out more about the many ways an NAPL Network membership can benefit your business, click here or call (800) 642-6275, Option 5.